Shipping & Policy
Shipping Information
Processing Time
Orders are typically processed within 24 business hours of receiving payment. During high order volumes or unforeseen circumstances, processing time may be extended. We will notify customers promptly in such cases.
Shipping Methods and Carriers
Available shipping methods will be presented at checkout. Shipping is free of charge. We partner with reputable shipping carriers to ensure reliable and timely delivery.
Shipping Destinations
We currently ship to the United States. Additional regions will be available soon. If your location is not included, please contact our customer support team for assistance.
Estimated Delivery Time
The estimated delivery time is calculated based on the shipping method, destination, and carrier's service level, typically 2-4 days. Please note that actual delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances during transit.
Order Tracking
Once an order has shipped, customers will receive a confirmation email containing a tracking number and instructions on how to track their package. Customers can track their orders using the provided tracking number on our website or directly through the shipping carrier's website.
Other Information
Order Modifications and Address Changes
Once an order has been placed, modifications or address changes may not be possible. Please review your order details carefully before submitting.
Customs and Duties
International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. We are required by law to accurately declare the contents and value of the package on the customs forms.
Order Fulfillment and Liability
We take great care to ensure that orders are accurately fulfilled and securely packaged. In the unlikely event of damage, loss, or any issues during the shipping process, please refer to our Return & Exchanges below, or contact support with the relevant order details. We will work diligently to address the situation and find a satisfactory solution.
Returns and Exchanges
At Nurava, we accept returns and exchanges within 7 days of purchase for unopened and unused products. If your product arrives damaged or if you're unsatisfied, please contact us. Your satisfaction is our priority, and we're here to assist with any concerns.
Important Shipping Policy Notice
By placing an order with Nurava, you acknowledge that you have read, understood, and agreed to our shipping policy. Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated. If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our support team.