questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. General Questions
2. Product Questions
3. Account Questions
4. Technical Questions
5. Contact Questions
General Questions
What is your return policy?
For hygiene reasons and to ensure customer safety, our SkinCare products cannot be returned unless product is Unused and sealed, in its original packaging. If product is applied to the above, please start by requesting a return. Note returns can only be made within 7 days.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping so you can try our products risk-free.
Returns and Exchanges
Returns Policy
For more information regarding to returns and exchanges please refer to our refund policy.
Information About Our Product
What is Nurava?
Nurava is a skincare brand dedicated to enhancing natural beauty and promoting confidence. We create carefully formulated products designed to work with a variety of skin types. Our mission is to provide high-quality skincare that helps individuals feel comfortable and confident in their own skin.
How do Nurava facial cleansers work?
Nurava facial cleansers gently remove dirt, oil, and makeup from the skin’s surface, leaving it feeling clean and refreshed. Infused with hydrating ingredients like glycerin and hyaluronic acid, they help maintain the skin’s moisture balance. The formula also includes ceramides and cholesterol, which support the skin’s natural barrier, helping it feel soft and hydrated. Suitable for all skin types, including sensitive skin, our cleansers provide a gentle cleanse without leaving the skin dry or tight.
What are the benefits of using Nurava facial cleansers?
Nurava facial cleansers remove impurities, dirt, and excess oil from the skin for a fresh, clean feel. Our cleansers are formulated with hydrating and nourishing ingredients, leaving your skin feeling refreshed, comfortable, and revitalized.
Are Nurava products suitable for all skin types?
While the focus of our Facial cleanser is tailored for Normal to Dry Skin, Nurava are designed to be suitable for a variety of skin types, including oily, combination, and sensitive skin. (Individual reaction may vary) We understand that each individual's skin is unique, so we have formulated our products to cater to diverse skincare needs. However, we recommend performing a patch test before using any new skincare product to ensure compatibility with your skin.
How often should I use Nurava facial cleansers?
For optimal results, we recommend using our facial cleanser twice daily, in the morning and evening, as part of your skincare routine. This helps to maintain a clean and healthy complexion. However, it's important to listen to your skin and adjust the frequency based on your personal needs.
Can Nurava products help with specific skin concerns?
Nurava Facial Cleanser is crafted with hydrating and nourishing ingredients to provide a gentle cleansing experience. Suitable for sensitive skin, it helps support the skin’s natural barrier, leaving it feeling soft, refreshed, and comfortable. With ingredients like ceramides, hyaluronic acid, and cholesterol, it helps the skin retain moisture for a healthy-looking glow.
Are Nurava products tested on animals?
No, Nurav is committed to cruelty-free practices, and none of our products or ingredients are tested on animals.
Can I use Nurava facial cleansers alongside other skincare products?
Yes, Nurava products are designed to complement a variety of skincare routines. However, we recommend patch testing any new products before incorporating them into your skincare regimen to avoid potential irritation or allergic reactions.
Can Nurava products be used during pregnancy or while breastfeeding?
While our products are formulated with safe and gentle ingredients, we always recommend consulting with your healthcare provider before using any skincare products during pregnancy or while breastfeeding.
How soon can I expect to see results from using Nurava products?
Results may vary depending on individual skin type and routine. Some users report noticing improvements in how their skin feels and looks within a few weeks of consistent use.
Are Nurava products free from harmful chemicals and additives?
Yes, Nurava products are formulated without parabens, sulfates, or phthalates. We prioritize gentle, skin-friendly ingredients in all of our formulations.
How should I store Nurava products to maintain their efficacy?
We recommend storing Nurava products in a cool, dry place away from direct sunlight to preserve their potency and effectiveness. Additionally, be sure to close product containers tightly after each use to prevent contamination and maintain product freshness.
Science behind our formulation!
“Our facial cleanser is guided by scientific research, combining carefully selected ingredients to gently remove impurities while helping maintain the skin’s natural balance. The result is skin that looks and feels refreshed, soft, and radiant.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Order status & history
Tracking an Order
You can track the status of your order on our website. Click on "Account" at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 2 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on LaVare and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.
Email Us!
If you have any Questions/Concerns, please do not hesitate and reach out to us. Simply go to 'Contact us'
Representatives Advisors are available:
MON-FRI: 9am to 5pm EST